Ukurhoxisa ukubhukisha xa unguMbuki Zindwendwe Wento Enokonwatyelwa
We understand that sometimes life gets in the way. Yet cancellations can be very disruptive for guests and should be avoided, if possible.
If one of your Experiences has to be canceled and it’s not because of Weather or Emergencies or safety issues, you may be charged a cancellation fee.
If your Experience takes place outdoors, you may cancel if weather conditions create an unsafe or uncomfortable environment for your guests. You won't be charged a penalty fee. We may contact you for documentation to verify weather-related claims.
Emergencies or safety issues
We understand that emergencies happen. We don’t apply penalties for cancellations under the Extenuating Circumstances Policy, or for cancellations made for valid safety reasons.
Penalties may apply if you cancel an Experience that’s already been booked by a guest.
We may charge a fee of up to 20% of the booking value of the canceled Experience, which we will deduct from an upcoming payout. We’ll notify you if a fee will be charged before you complete a cancellation.
Frequent cancellations, or no-shows, are a violation of our Terms of Service and may result in removal of your Experience from Airbnb.
Canceling an Experience
To cancel one of your Experiences, locate it in your calendar, and select Cancel Experience. Your guests will receive a notification and a full refund.
Rebooking on a different date or time
If you and your guests agree to an alternate time, contact us to let us know after you cancel. We’ll verify that your guests have agreed, and remove any penalty that was applied.
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